Policies - Victor Recovery
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Section 1 - Booking & Cancellation Policy
All sessions are reserved exclusively for you. To respect both your time and mine, the following policy applies.
1.1 Cancellations
24+ hours notice - Full refund or free rescheduling, no questions asked
24-12 hours notice - 50% of the session fee is charged
Less than 24 hours notice or no-show - 100% of the session fee is charged
1.2 Attendance
Late arrival - Your session runs for the remaining time only; the full fee applies
Medical emergency - A one-time courtesy waiver applies with reasonable notice; rescheduling priority is given
1.3 Bookings & Payment
A valid payment method is required to confirm all bookings
Confirmed bookings are honoured at the price agreed at the time of booking
Prices are subject to change for future bookings
Section 2 - Terms & Conditions
By booking a session at Victor Recovery, you agree to the following terms.
2.1 Nature of Services
Sessions are provided as wellness and soft tissue treatments, not as medical diagnosis or clinical physiotherapy
Victor Recovery reserves the right to decline or modify a session if a client's condition presents a risk to their safety or wellbeing
All treatments take place at a private studio address provided upon booking confirmation
2.2 Client Responsibilities
Clients are responsible for disclosing any relevant health conditions, injuries or contraindications prior to treatment
Clients must arrive on time and in a condition suitable for treatment
Victor Recovery cannot be held liable for outcomes resulting from undisclosed health conditions
Section 3 - Privacy Policy (GDPR/AVG)
Victor Recovery respects your privacy and handles all personal data in accordance with the EU General Data Protection Regulation (GDPR) and the Dutch AVG (Algemene Verordening Gegevensbescherming).
3.1 What we collect
Name, email address and phone number
Health information you choose to share relevant to your treatment
Booking history and payment records
3.2 Why we collect it
To confirm and manage your bookings
To provide safe and appropriate treatments
To process payments securely
To contact you regarding your appointment
3.3 What we do not do
We never sell your personal data to third parties
We never share your data except where legally required
Health information shared before or during sessions is treated as strictly confidential
3.4 Data retention
Booking and payment data is retained for 7 years in accordance with Dutch legal requirements
Health notes are deleted upon your request at any time
3.5 Third-Party Data Processors
To operate this service, your personal data may be shared with trusted third-party platforms that process information on our behalf. These include Squarespace (website hosting and booking management), Acuity Scheduling (appointment booking and client intake), and Stripe (payment processing, including card and banking transactions). Each of these providers acts as a data processor under Article 28 GDPR, meaning they may only use your data for the specific purpose we have instructed and are contractually bound to protect it. We do not sell your data to any third party. A full list of processors is available on request.
3.6 Your rights
Under GDPR/AVG, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data at any time
Lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl
Contact
For any questions regarding these policies or to exercise your data rights:
contact@victor-recovery.com
Victor Recovery is registered with the Dutch Chamber of Commerce (KVK) under number 99499916 and operates as a sole trader (eenmanszaak) in Amsterdam, the Netherlands.